SWAAAE Cohort of the AAAE Foundational Leadership Program

This program includes monthly meetings

over the next 7 months.

Action Items before the 1st meeting:

1. Enroll in the AAAE Foundational Leadership Program aaae.org/leadershiptraining

2. Complete the Interpersonal Skill E Learning Module

3. Download the Student Guide at Library - American Association of Airport Executives

4. Get excited to be part of the 1st Cohort!

Module 1: Interpersonal Skills

Interpersonal skills are the behaviors and tactics a person uses to interact with others effectively on the job and in the larger world. Some people are born with good interpersonal skills, but everyone can learn, develop and improve them.

This course will help members develop their communication skills and negotiation techniques, provide tips on making an impact, and advice on networking and starting conversations.

By the end of this module, you will be able to:

• Understand the difference between hearing and listening.
• Learn ways to improve verbal skills of asking questions and communicating with power.
• Understand what non-verbal communication is and how it can enhance interpersonal relationships.
• Identify the skills needed to start a conversation, move it along, and progress to higher levels of conversation.
• Identify ways of creating a powerful introduction, remembering names, and managing situations when you have forgotten someone’s name.
• Understand how seeing the other side, building bridges, and giving in without giving up can improve skills in influencing other people.
• Understand how the use of facts and emotions can help bring people to your side.
• Identify ways of sharing one’s opinions constructively.
• Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation.
• Learn tips for making an impact through powerful first impressions, situation assessment, and being zealous without being offensive.

Future modules include:

• Improving Self Awareness
• Goal Setting and Getting Things Done
• Personal Productivity
• Managing Workplace Harassment
• Diversity, Equity, and Inclusion
• Social Media in the Workplace